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  • CUSTOM GIFTS

  • SHOP BY THEME

    • For Pilots
    • For Cabin Crew
    • For Engineers
    • For Enthusiasts
    • For Travellers
  • SHOP BY PRODUCT

    • Fashion
      • Face Masks
      • Sweatshirts
      • Hoodies
      • T-Shirts
    • Home
      • Water Bottles
      • Mugs
      • Aprons
      • Tote Bags
    • For Your Device
      • Phone Cases
  • INFO

    • About Us
    • Contact Us
    • FAQs
    • Privacy policy
    • Exchanges & Returns
    • Terms of Service
  • WORK WITH US

    • Become an Affiliate
    • Affiliate FAQ
    • Affiliate Portal
  • TECH LOG

Frequently Asked Questions

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  • FAQ

WHAT IS YOUR ORDER TURN AROUND TIME?

Due to COVID-19 our despatch dates have been delayed. Please allow up to 10 days for despatch.

We aim to keep our turnaround times within 3 to 5 working days.

HOW MUCH DO YOU CHARGE FOR SHIPPING?

Shipping costs vary. We base our shipping rates on the weight being shipped, the destination it’s being shipped to, and the shipping method selected.

DO YOU SHIP WORLDWIDE?

Yes, we can ship any order worldwide. International parcels are sent either through Royal Mail or courier service, depending on the shipping method selected.

The buyer is responsible for paying import duties and taxes. We are not liable for any of these charges.

Some countries have long delays in customs and we are not responsible or liable for any delays in customs.

CAN MY DELIVERY BE SENT TO A P.O BOX?

Unfortunately, as some of our delivery services are recorded so we can’t deliver to a PO box.

TELL ME ABOUT YOUR PACKAGING

We are proud to say that all our packaging is plastic free.
  • Garments will be packed directly into a weatherproof, kraft paper mailing bag.
  • Mugs will be packed directly into a special smash-proof box.
  • Phone cases are packed into a hardback envelope.
  • Cushions will be wrapped in Kraft paper.

TELL ME ABOUT YOUR SIZING

Please check the size guide within the description of each item, to ensure the correct size. We highly recommend you compare the size guides to, underarm to underarm, measurements of an item you love and wear.

DO YOU OFFER ORGANIC GARMENTS?

We do! Our garments are eco-friendly and are made from organic cotton or recycled polyester.

WHAT ARE THE CARE INSTRUCTIONS FOR YOUR PRODUCTS?

For all garments, we advise you to follow these instructions for washing and drying:
  • Wash at 30 degrees Celsius, inside out
  • Do not tumble dry
  • Do not iron over print

TELL ME ABOUT YOUR PRINTING INKS

Our inks are all water-based and toxin free.

For mugs, phone cases and garments that means:
  • Vegan friendly!
  • No toxins in the ink.
  • No animal by-products used to create the ink, and not tested on animals.
  • Safe for use on products for both adults and children.
  • OEKO-TEX® certified.

For all other products, including cushions and totes, that means:
  • No toxins in the ink.
  • Safe for use on products for both adults and children.
  • OEKO-TEX® certified.

This doesn’t mean these products aren’t vegan friendly, we simply have no guarantee of this yet from the manufacturers.


FOLLOW US

AERO THREADS

4 Cranleigh Mead, Cranleigh, Surrey, GU6 7JS.
  • 0333 050 9462
  • hello@aerothreads.co


IMPORTANT

  • About Us
  • Contact Us
  • FAQs
  • Privacy policy
  • Exchanges & Returns
  • Terms of Service


CONTACT

  • hello@aerothreads.co
  • 0333 050 9462

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Copyright © 2020, Aero Threads Ltd. 4 Cranleigh Mead, Cranleigh, Surrey, United Kingdom GU6 7JS.
All names/logos used on this website are the trademarks of their respective owners. The use or appearance on this website does not constitute any affiliation, endorsement or support.
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